Refund Policy
This policy applies to one-time purchases and monthly memberships sold by creators through UPLY.
Last updated: September 2, 2026 · 2026-09-02-iowa-us-beta-v11. Seller and processor
The academy creator is the seller and defines a refund policy subject to mandatory law. Stripe processes the charge on the creator's connected account. UPLY supplies technical records, access controls, and operational assistance.
2. How to request a refund
Contact the instructor or email soporte@uplylearn.com with the purchase email, academy, course, approximate date, and reason. Never send a full card number or security code.
3. Priority cases
Duplicate charges, unauthorized payments, and verified payments without access receive priority. Other requests follow the creator's disclosed policy and mandatory consumer rights.
4. Timing and access
We aim to acknowledge requests within one business day and provide a decision or request missing information within five business days. Approved refunds return to the original payment method; Stripe and the bank control final posting time. Full refunds can remove course access once confirmed.
5. Membership cancellation
Students can cancel future renewal from Profile. Cancellation stops future charges and preserves access through the paid period; it does not automatically refund the current period.
6. Platform fee and disputes
Stripe does not automatically return UPLY's application fee when a connected-account charge is refunded. UPLY and the creator will expressly reconcile the charge, platform fee, access, and any dispute according to the transaction, mandatory law, and this policy. Contact us before a bank dispute when possible; this never limits the right to report an unauthorized payment immediately.