Refund Policy

1. Seller and processor

The academy creator is the seller and defines a refund policy subject to mandatory law. Stripe processes the charge on the creator's connected account. UPLY supplies technical records, access controls, and operational assistance.

2. How to request a refund

Contact the instructor at their published contact address or email soporte@uplylearn.com with the purchase email, academy, course, approximate date, reason, and the last four digits of the card if needed. Never send a full card number or security code.

3. Priority cases

Duplicate charges, unauthorized payments, and verified payments without access receive priority. Other requests follow the creator's disclosed policy and mandatory consumer rights.

4. Timing and access

We will acknowledge receipt within a maximum of 1 business day. The creator or UPLY, as appropriate, will communicate a decision or request missing information within a maximum of 5 business days. Approved refunds return to the original payment method; Stripe and the bank control final posting time. Course access may end immediately once the refund is confirmed.

5. Membership cancellation

Students can cancel future renewal from Profile. Cancellation stops future charges and preserves access through the paid period; it does not automatically refund the current period. Any refund is assessed according to the creator's offer and applicable law.

6. Operational procedure

1. UPLY identifies the order or invoice using the email, academy, and course.
2. The payment is checked to confirm whether it was successful, duplicated, failed, or disputed.
3. When appropriate, the creator approves the refund according to their offer and applicable law.
4. The refund is processed in Stripe to the original payment method.
5. UPLY records the event and removes the associated access when Stripe confirms the full refund.

7. Platform fee and disputes

Stripe does not automatically return UPLY's application fee when a connected-account charge is refunded. UPLY and the creator will expressly reconcile the charge, platform fee, access, and any dispute according to the transaction, mandatory law, and this policy. Contact us before a bank dispute when possible; this never limits the right to report an unauthorized payment immediately.