Contact
Tell us what you need and direct your message to the right team.
Last updated: September 2, 2026 · 2026-09-02-iowa-us-beta-v1Support email
Include the academy name, your account email, and a clear description. Do not send passwords, access codes, or full card numbers.
Payments and access
Include the course, approximate date, and email used for the purchase. If you paid but did not receive access, write “Pago sin acceso” (payment without access) in the subject line.
Privacy
For access to, correction of, or deletion of data, write “Privacidad UPLY” in the subject line and identify the related academy.
Copyright
Use the subject line “Derechos de autor UPLY” and follow the requirements in our copyright policy.
Security
If you suspect unauthorized access, mention it in the subject line and revoke any sessions you do not recognize from Profile → Privacy and security.
Response times
- Confirmed payment without access, duplicate charge, or compromised account: acknowledgment within 4 business hours and an initial resolution within 1 business day.
- Refund or failed payment: acknowledgment within 1 business day and a decision or referral to the instructor within 5 business days.
- General questions: response within 2 business days.
Operating hours: Monday through Friday, 9:00 a.m. to 5:00 p.m., United States Central Time, excluding holidays.
Failed payments
A failed payment does not activate access or generate a commission. Check Stripe's message, try again with the correct details or a different payment method, and contact us if a charge remains pending longer than your bank indicates. UPLY never requests a full card number by email.